Terms and Conditions

The Wholesaler sells only to legitimate retail stores that carry products related to craft or scrapbooking. The Wholesaler does not sell to the public, home stores, schools or craft teachers.

Retail Orders

Please note that The Wholesaler offers retail online ordering as a service to both the public and to retail stores. Retail orders placed on this site by the public function purely as a referral to the selected retail store. The Wholesaler does not deal directly with the public and is in no way responsible for processing retail orders placed on this website. Furthermore, The Wholesaler is not responsible for any direct or indirect damages or losses resulting from the public placing orders online.

New Wholesale Customers

Please complete the on-line registration form here. Once your application has been processed and approved, you will be contacted with a user name and password that will allow you to place orders online.

Wholesale Orders

We only accept orders placed on our website.
Minimum opening order: R1000
Minimum re-order: R500
Please ensure that you pay for your order within 5 working days of receiving your invoice. Orders will only be held for 5 working days.

Wholesale Payment

All prices exclude VAT and are subject to change. This is not an e-commerce website. Payment options include EFT, Direct Deposit, Visa, Master Card and Debit Cards. All orders need to be paid in full before they will be released from our warehouse. Please email proof of payment to payments@thewholesaler.biz. Orders will only be released upon receipt of proof of payment.

Wholesale Freight

Your order will be sent with the courier option that you select. Please note that it is the customer’s responsibility to request insurance on freight. The Wholesaler does not send orders through the postal service.

All freight costs will be added to your final invoice total. Freight charges are Ex Works (The Wholesaler Warehouse). The Wholesaler is not liable for any damages, losses or delays from when the goods leave the warehouse.

Wholesale Claims

Please count all boxes before signing for goods from The Wholesaler via any courier. Contact The Wholesaler, within 7 days of receipt of merchandise, regarding any shortage caused by The Wholesaler. Click here to contact us..

Strictly no returns other than in the case of damaged goods, in which instance the damaged item must be returned in its’ original packaging to The Wholesaler accompanied by the original invoice number. No credits will be issued unless the correct invoice number linked to the faulty product is supplied.

For merchandise damaged in transit, please contact the relevant freight company to inspect the goods and to file a freight claim.