General Terms and Conditions
Welcome to The Wholesaler website. The Wholesaler sells only to legitimate retail stores in Southern Africa that carry products related to craft or scrapbooking. The Wholesaler does not sell to the public, home stores, schools or craft teachers.
Use of The Wholesaler website (thewholesaler.biz) confirms that you have read and accept our terms and conditions, and that you agree to be bound by them.
Consumer Protection Act
All retailers that The Wholesaler sells to, undertake to at all times adhere to and comply with the terms and conditions of the Consumer Protection Act 68 of 2008 and indemnify The Wholesaler from any liability in any instance where, the retailer fails to comply with or adhere to the terms and conditions thereof. Furthermore, retailers, undertake to furnish all consumers with the manufacture’s product warranty, the terms and conditions whereof shall apply except where in conflict with any current or future South African law.
As a convenience only, this website may contain links to other websites belonging to or operated by third parties. By making these links available, we are not endorsing third-party websites, their content, products, services or the owners of these third-party websites.
It is your responsibility to make sure that you obtain any information which may be relevant to making a decision, and that you read the privacy and security policy on such third-party websites. We have no control over third-party websites and will not be liable for any loss or damage you suffer, whether directly or indirectly, as a result of your use of third-party websites. You agree that where you access third party websites you do so entirely at your own risk.
However, The Wholesaler seeks to protect the integrity of its website and the links placed upon it, and therefore requests any feedback on not only our website but also the third-party website.
All electronic products sold by The Wholesaler have a 1 Year Limited Warranty. This hardware warranty specifically covers factory faults relating to the machine, power cord and adapter and/or USB cord. Should any of these hardware components test as faulty within the first year of ownership (as determined by the original purchase date), the product or part thereof will be replaced. Any damage caused to an electronic product by a user will render the Warranty null and void. Generally issues experienced with electronic products are related to improper operation. Please utilise the resources available and ensure that you understand how to correctly operate your product.
All electronic products must be registered by end users on www.thewholesaler.biz within 14 days of purchase, in order to activate the 1 Year Warranty. Only products with a serial number from The Wholesaler can be registered on our website. Please note that it remains the responsibility of the store, to explain the importance of the 1 Year Warranty and registration process to the end user.
How to activate the 1 Year Warranty.
Please note that The Wholesaler does not provide technical support on any electronic products.
Should you require technical support, please contact:
Faulty Electronic Products
The Wholesaler does not offer any repairs on electronic products.
Guest Users (General Public)
Registered Users (Retail Stores)
New Wholesale Customers
Please complete the online registration form here. Once your application has been processed and approved, you will be contacted with a user name and password that will allow you to place orders online.
The Wholesaler reserves the right to suspend or terminate, at our discretion, a registered user's account for violations of our rules, guidelines, or terms and conditions. Equally, the decision to accept or decline any store application, is at the discretion of The Wholesaler.
It remains your responsibility to ensure that all your details are correct and updated on our website. The Wholesaler’s store locator (click here to view) allows the general public to find your store from our website. We reserve the right to remove stores from the Store Locator should we feel that any information is misleading.
The following information is required to register with The Wholesaler:
Retail Stores (Brick and Mortar)
The Wholesaler sells only to legitimate brick and mortar retail stores that operate from commercial premises in Southern Africa and that carry products related to craft or scrapbooking.
The Wholesaler sells only to online stores that meet the following criteria:
The Wholesaler sells only to online kit clubs that meet the following criteria:
Your order will be sent with the courier option that you select ie Aramex, The Courier Guy or Collect (your own courier).
No collections at our distribution centre by private individuals or stores.
Please contact us at email@example.com to arrange for your courier to collect from our distribution centre. Please note that we will not be able to provide you with the weight and dimensions of your order. Your courier will have to calculate your shipping costs once they have collected your parcel.
The Wholesaler is not able to provide freight quotes for Aramex Express Courier or The Courier Guy. Aramex and The Courier Guy freight charges will be calculated once your order has shipped. Should you agree to your goods being moved by Aramex or The Courier Guy, you will be liable for the full freight charge as calculated and charged by Aramex or The Courier Guy.
All Aramex and The Courier Guy freight charges will be invoiced separately by The Wholesaler. Should you fail to settle a freight invoice, your account will remain suspended until the freight invoice has been paid.
It is the responsibility of all customers of The Wholesaler to ensure that their delivery address and contact numbers are correct on The Wholesaler’s website.
Additional charges as determined by Aramex and The Courier Guy, will be billed to customers for failed and repeat deliveries due to incorrect address details, lack of contact numbers or unavailability.
Courier lead times range from 24-72 hours.
Please note that it is the customer’s responsibility to request insurance on freight.
The Wholesaler does not send orders through the postal service.
Freight charges are Ex Works (The Wholesaler Distribution Centre). The Wholesaler is not liable for any damages, losses or delays from when the goods leave the distribution centre.
Please count all boxes before signing for goods from The Wholesaler via any courier. Contact The Wholesaler, within 7 days of receipt of merchandise, regarding any shortage caused by The Wholesaler. Click here to contact us..
Strictly no returns other than in the case of damaged goods, in which instance the damaged item must be returned in its’ original packaging to The Wholesaler accompanied by the original invoice number. No credits will be issued unless the correct invoice number linked to the faulty product is supplied.
For merchandise damaged in transit, please contact the relevant freight company to inspect the goods and to file a freight claim.
Consumer Protection Act
As the retailer you undertake to at all times adhere to and comply with the terms and conditions of the Consumer Protection Act 68 of 2008 and you indemnify The Wholesaler from any liability in any instance where you, the retailer fail to comply with or adhere to the terms and conditions thereof. Furthermore, as the retailer, you undertake to furnish all your customers with the manufacture’s product warranty, the terms and conditions whereof shall apply except where in conflict with any current or future South African law.
Promotions & Sales
The Wholesaler runs promotions/sales from time to time, as determined by Management. The date of onset of a particular promotion/sale will not necessarily be advertised prior to the day that the promotion begins. Should you have ordered product prior to the onset of a promotion/sale and that product is subsequently placed on promotion/sale, you will not have the right to claim the promotional/sale discount on product already purchased, to return the already purchased product or to request a refund. Promotional discounts, reduced prices and giveaways are exclusively awarded to customers who purchase product whilst any given promotion/sale is actively running.
Promotions/sales will either run for a specific period of time, as advertised on our website or while stocks last. Once a promotion/sale has ended, due to either stock having been depleted or the time period of the promotion/sale elapsing, no further discounts on the products that were on promotion/sale will be available to any customer.
All promotions/sale will be advertised on our website and via email, enabling all customers to benefit from them.
Specific terms may apply to certain promotions/sales in which case these terms will be clearly stated.
Although we will do our very best to supply you with all the products ordered on any pre-order promotion, The Wholesaler will in no way be responsible for any items that are out of stock with our suppliers. In the instance of product not shipping from our suppliers, the relevant items will be removed from your pre-order.
Pre-order promotions cannot be cancelled after the closing date of the promotion. Thereafter, the customer is liable for all pre-orders placed.
Last Updated: 2017-03-03